Shipping policy

HOW DO I KNOW WHEN MY ORDER IS SHIPPED?

• When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated after 48 hours, please use the chat bubble in the bottom right corner of the site or email support@housofwigs.com.

AFTER I PLACE AN ORDER, CAN I CHANGE OR CANCEL IT?

• We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. We can only ship to the address entered in checkout. If your address is incorrect, please email support@housofwigs.com.

WHAT HAPPENS IF MY PACKAGE IS UNDELIVERABLE?

• First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at support@housofwigs.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you.
• A return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or resending the order. Please be sure to enter your shipping address correctly to avoid delays in receiving your order. We do not refund shipping fees. In the event a customer’s tracking number states delivery was made to the customer's address, HOUS of WIGS does not offer refunds if the item is claimed to not have been delivered.