We have 2 options for wig repairs.

1. SALON APPOINTMENT
2. MAIL IN SERVICES

No! Our wigs are made for anyone to no longer need to use adhesives and tape. HOUS of WIGS is a 100% glue free salon.

No, we cannot guarantee results for wigs purchased from other sources. Please shop our site for fully customizable wig options.

All custom orders are hand colored. Results may vary, while we try to get the color as close as possible, the outcome will not be exactly 100% the same. You may notice slight variations in results due to the nature of this hand colored product and lighting.

Lighting can differ from our studio, professional lighting, and the lighting used in our home.

If you feel that there has been an error. Please use this link to start an exchange.

Size varies, the same as purchasing a small, medium, or large from your favorite department store. If the fit of your jacket is slightly off (because we are all shaped different), you take the item to a tailor for alterations. The same with our wigs. You are welcome to come in for a tailoring service with a specialist.

You may be subject to a 15% restocking fee for returns or exchanges.

We have a 3 day return policy which means, you have 3 days after receiving your wig to request a return. Your item must be in the same condition that you received it, unworn, unused, with tags and in its original packaging. 

In addition, there is a 15% restocking fee on the original wig price. Services like sizing, color, cut, thinning, etc. costs are non refundable. 

CLICK HERE to start your return.

The item must be in the original state. 

Please confirm the following before attempting to exchange:

• the lace must be intact and not cut
•  the tags must be attached
• cannot be altered in any way
•  must be returned in original packaging.
• YOU HAVE 3 DAYS FROM THE DATE THE ORDER IS RECEIVED TO SUBMIT A RETURN OR EXCHANGE REQUEST.

Once you have confirmed the above requirements, use this link to begin your return. 

*An exchange will only be approved if the wrong item was received.*

YOU MAY BE SUBJECT TO A 15% RESTOCKING FEE FOR EXCHANGES OR RETURNS THAT ARE NOT WAREHOUSE ERRORS.

Every item is customized just for you, for this reason if we approve an exchange we will need to restart the process to curate your desired wig. Repairs or exchanges can take from 14-30 business days depending on the issue. Your request will be added to our order que as it is received. If you need to send an item back, the day we receive the item from the carrier is the day it will be added to our queue.  You will receive a tracking number when your order is on its way back to you.

Please send us an email to support@housofwigs.com. If your order has already been processed, we are unable to make any changes.

Yes, we are proud to now offer worldwide shipping. Rates depend on address and location and are calculated at checkout. If you have issues with shipping please email support@housofwigs.com.

ACCESSORIES - next business day

BASE WIGS (straight | body wave | afro straight) 7 - 14 business days

BASE WIGS (loose curl | tight curl | afro curl )14 - 21 business days

CUSTOM COLLECTION  21 - 30  business days

Processing times may be affected by holidays and high volume sales.

business days = Monday - Friday & exclude holidays

We are unable to offer online pick up in store at this time. You are welcome to visit our studio to shop in stock items Tuesday - Thursday 1 pm - 6 pm. Schedule your personal shopping experience.

Every item is customized just for you, for this reason we cannot offer express shipping or rush order.

Once your order ships, you will receive an email with tracking information. 

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated after 48 hours, please email support@erinhhair.com.

• Customers Located Outside Of The USA Are Subject To The Taxes And Duties Of The Destination Country And Paid By The Customer. Please Note That Regulations And Guidelines Differ By Country And We Are Not Liable For The Additional Costs. It Is Highly Advised To Check With The Local Customs Authority On Any Customs Duties Or Taxes That Are Payable By The Customer To Ensure An Accurate Calculation. If The Customer Refuses The Package, They Are Responsible For The Original Shipping Charges, Any Import Fees That May Have Been Incurred On The Package, As Well As The Cost Of Returning The Order Parcel To Our Warehouse. This Amount Will Be Deducted From Your Order Refund Once The Shipment Has Been Received At The Warehouse.