Order terms

Handmade from raw materials

Your piece is made by hand. We work with raw hair, and our team are licensed professionals with a process built to get as close as possible to the piece you saw in our images and video.

Because it is handmade from a natural material, no two pieces are identical. Expect slight variations in color, curl pattern, density placement and hairline. That is the nature of custom work, not a defect.

Judging your color

We photograph and film in white light. Our studio uses white lighting and has windows throughout, so what you see from us is lit by white or natural light.

Most homes use warm yellow bulbs, which shift how hair color reads, often dramatically. Before you decide your color is wrong, look at your piece in natural daylight or under white light. A color judged under yellow light is not the color.

Processing times

Because every piece is sourced and built for you, here is how long that work takes.

Classic: 7 weeks

SEA: 8 weeks

Add color: plus 1 week

Add ventilation: plus 1 week

Color and ventilation together: plus 2 weeks

Accessories: 3 business days

Express: 3 business days

A SEA piece with color and ventilation is 10 weeks from payment.

These times start from payment, not from your consult.

Orders, changes and cancellations

Every piece is made to order. Hair is sourced for you and the lace is built to your specifications, so your order cannot be cancelled once that work begins.

You have 24 hours from payment to cancel or change your order. After that window your order is final.

A change requested after 24 hours means we have to update what we are sourcing. Your piece starts over from the beginning, and your processing time starts over with it, counted from the date of the change rather than your original order date.

What we refund

We refund or remake a piece only when the error is ours.

The following are not grounds for a refund, exchange or cancellation: changing your mind, not liking a color you selected, a color not suiting you once you see it on, a color judged under yellow or warm household lighting, a size or length you chose at ordering, or the slight variations inherent to a handmade piece.

Custom color fees are not refundable, even if a piece is remade.

Reporting an issue

You have 5 business days from receiving your order to contact us at support@housofwigs.com. Include your order number, a description of the issue, and photos. An unboxing video is the fastest way to resolve a claim.

To be considered for a return or exchange, the piece must have all original tags attached, the lace must not be cut, and the piece must be unworn, unwashed, uncolored, unstyled with heat, and unaltered.

Do not ship anything back before we authorize it. Unauthorized returns are not accepted. We cover return shipping only when the error is ours.

Custom color

Our standard color options are the only colors available on a shipped order. Any color beyond those is a salon service performed in our Dallas studio on Fridays and Saturdays only. It cannot be shipped or created remotely, and this applies regardless of where you live.

Gray blends and certain blondes, including high lift and full blonde, must be decided at your consult, because the hair we source and the way your piece is built depend on the final color.